Privacy Policy.

Your privacy matters

SupportEd Advocacy is committed to protecting the privacy, dignity and confidentiality of the families we support. We understand that parents may share personal and sensitive information about their child, and we take this responsibility seriously.

This Privacy Policy explains how personal information is collected, used, stored and protected when you engage with SupportEd Advocacy.

What information we collect

We may collect personal and sensitive information, including but not limited to:

  • Names, contact details and demographic information

  • Information about a child’s education, wellbeing, disability or additional needs

  • Reports, assessments or documentation shared by families

  • Notes from consultations, meetings or correspondence

We only collect information that is reasonably necessary to provide advocacy and support services.

How information is collected

Information may be collected when you:

  • Contact SupportEd Advocacy via phone, email or online forms

  • Participate in consultations or advocacy support

  • Share documents or correspondence related to your child’s education

How information is used

Personal information is used to:

  • Provide education advocacy and related services

  • Communicate with you about your enquiry or engagement

  • Prepare for meetings and advocacy activities

  • Maintain appropriate professional records

SupportEd Advocacy does not use personal information for marketing purposes without consent.

Storage and security

SupportEd Advocacy takes reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. Information is stored securely and accessed only when required to provide services.

Sharing information

Personal information is not shared with schools or third parties without your consent, unless required by law.

Access and correction

You may request access to your personal information or request corrections if information is inaccurate, incomplete or out of date.

Questions or concerns

If you have questions about this Privacy Policy or how your information is handled, please contact SupportEd Advocacy.